Once your order is placed, you will receive a confirmation email. When your order is shipped, you will receive an email with the tracking information for your package. Your parcel is usually shipped on the day when your order is completed in terms of knitting or assembling.
We ship worldwide using international mail services. For France and neighboring countries, Mondial Relay is also available. All parcels are tracked. Shipping costs are calculated during the checkout process.
Please note that each model is specially made for you, which means sales are final. Don't hesitate to reach out to us for further information.
Within the European Union you will not be charged for customs. International orders may be subject to import fees, duties, taxes, or other charges imposed by the receiving country. These fees are determined by the government of your country in accordance with import and export regulations. We decline any responsibility for these fees.